Frequently Asked Questions
Frequently Asked Questions
1. Are your products safe for use during pregnancy?
Yes, all products offered in our store, including those for maternal and infant care, are formulated with safety in mind. However, we always recommend consulting with your healthcare provider before using any new products during pregnancy or while breastfeeding.
2. Do you offer products specifically for newborns and infants?
Absolutely! We have a range of products specially designed for the delicate skin of newborns and infants. From gentle cleansers to nourishing lotions, we prioritize safety and effectiveness for your little one's skincare needs.
3. Are your products organic and natural?
Yes, we are proud to offer a selection of organic and natural products. WELEDA is committed to using high-quality, plant-based ingredients that are gentle and nurturing for both mothers and babies.
4. Do you test your products on animals?
No, we do not conduct any animal testing on our products. We are committed to cruelty-free practices and prioritize ethical sourcing and manufacturing.
5. How do I know which product is right for my baby's skin?
Choosing the right product for your baby's skin can depend on factors such as skin type and any specific concerns. Our customer service team is available to provide personalized recommendations based on your needs and preferences. Feel free to reach out to us for assistance!
6. Can I return products if they don't work for my baby?
Yes, we offer a hassle-free return policy for products that do not meet your expectations. Please refer to our Returns & Exchanges policy for more information on how to initiate a return.
7. Are your packaging materials eco-friendly?
We are committed to sustainability and strive to use eco-friendly packaging materials whenever possible. Our goal is to minimize environmental impact while providing high-quality products to our customers.
8. Do you offer gift wrapping services?
Yes, we offer gift wrapping services for an additional fee. Simply select the gift wrapping option at checkout, and we'll ensure your order is beautifully packaged and ready for gifting.
9. Can I sign up for your newsletter to receive updates and promotions?**
Absolutely! We encourage you to sign up for our newsletter to stay informed about new product launches, exclusive promotions, and helpful tips for maternal and infant care. You can easily subscribe on our website.
10. How can I contact customer support if I have further questions?
You can reach our customer support team via email at aa2994318993@outlook.com. We're here to assist you with any inquiries or concerns you may have.