Shipping and Returns
Shipping & Returns
WELEDAauthorized store 30-Day Satisfaction GuaranteeWe go to great lengths to ensure the quality of our products and your satisfaction with them. If for any reason you are not satisfied with a Weleda product you purchased from us or one of our authorized sellers, you may request a refund or product exchange within 30 days of the date of purchase.
Please note that because we are unable to control the quality of our products sold by unauthorized sellers, the WELEDAauthorized store30-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers.
If we approve your Guarantee request, you will then need to mail your product, proof of purchase, and Guarantee approval confirmation number
Please note you are responsible for costs incurred in mailing these items, unless you ordered your product from Weleda.africa and received the wrong product or a product that was damaged.
Once we have received your materials and confirmed that you provided all required materials and are eligible for the Guarantee, we will issue your refund or replacement product.
If you requested a refund and purchased your product from Weleda.africa, your refund will be processed in the original form of payment within 10 business days. We will notify you via email or phone when this transaction has taken place. For credit card returns, please note that your banking institution may require additional days to process and post this transaction.
If you requested a refund and purchased your product from one of authorized sellers, we will mail you a refund check.
Your privacy is very important to us. For more information on the measures we take to ensure your privacy, please read our Privacy Policy.
Guarantee Guidelines
We reserve the right to verify customer information, require a valid proof of purchase, and to deny Guarantee requests in our sole discretion if we determine that a customer is abusing the Guarantee, has engaged in fraud, or is otherwise ineligible for the Guarantee.
Errors or Damaged Merchandise
In the unlikely event that you ordered from Weleda.africa and received a damaged or incorrect item, simply contact our customer service department at You can send an email to aa2994318993@outlook.com and request a pre-paid mailing label. Upon receipt of the label, please return your item(s) along with a note of explanation. Our mistake will cost you nothing.
Shipping & Handling for Purchases from Weleda.africa
When will my order be processed and shipped?
Orders are shipped via Ground Service and will arrive within 10 to 18business days from the time your order has been placed. Shipping time depends upon the delivery location.
How can I track my order?
Once your order has been shipped, you will receive an email with. Click on the tracking number to view your package’s delivery status.